For Your Accessibility Needs
For Your Accessibility Needs
Chamberlain West Hollywood has implemented the following accessible features to make your stay at our hotel as comfortable as possible. Should you have further questions about accessibility, we would be happy to accommodate your needs and can be reached by phone or email.
The following features are available:
Accessible Rooms
Please note that all accessible rooms at the Chamberlain Hotel have the following features and measurements to ensure accessibility:
- Accessible room entrance doors and bathroom doors provide at least 32 inches of clearance.
- There is at least 30 inches of width on the side of the bed to allow for wheelchair access and transfer.
- If the room has a desk, the desk provides knee and toe clearance that is at least 27 inches high, 30 inches wide, and runs at least 17 inches deep.
- The toilet seat height is between 17-19 inches and there are grab bars to facilitate transfer.
- The bathroom sink provides knee clearance of at least 30 inches wide, 27 inches tall and 17 inches deep, and all of the under-sink plumbing is wrapped.
- The bathroom has an accessible bathing feature – transfer, standard roll-in, or alternate roll-in shower or accessible tub – with grab bars and a detachable hand-held shower wand.
- All wall-mounted shower/bath accessories and equipment are within 48 inches of the floor.
Please see individual room descriptions for details. We are also available 24/7 at (310) 657-7400 to provide more information.
4 Accessible Rooms Available:
- One-bedroom suite
- King bed
- Roll in shower
- Grab bars
- Roll under sink
- Lowered bathroom fixtures
- Executive Suite with Two queen beds
- 2 queen beds
- Accessible bathtub
- Grab bars
- Roll under sink
- Lowered bathroom fixtures
- Executive Suites (2 Available)
- queen beds
- Accessible bathtub
- Grab bars
- Roll under sink
- Lowered bathroom fixtures
Accessible communication features in the room:
- Visual fire alarms
- Visual notification for doorbell/door knocker
- Flashing light for incoming phone calls
- Closed captioning on televisions
- TTY for guest use
- Outlet within four feet of a phone
Type of other accessible features in the room:
- Accessible desk
- Portable ADA hearing kit
- Required clear width for door
- Required clear width for pathway
- Required width of route to all parts of the room
- Required width of path to both sides of the bed (rooms with one bed) or down the middle of the beds (rooms with two beds)
- Thermostat, switches, controls, drapery rods, closet rods at required height Lowered guestroom amenities.
- Controls and hardware that do not require tight grasping or twisting
Accessible Public Features:
- Accessible public entrances by ramp
- Accessible vehicles can be accommodated
- Sufficient width for an individual with a wheelchair to embark and disembark from a ramp.
- Location of parking for individuals with disabilities
- Accessible hotel restaurant
- Wait staff will read menu for individuals who are blind or have low vision
- Accessible swimming pool includes pool lift
- Accessible business center
- Service support animals welcome
- Braille and tactile signage for permanent rooms and spaces
Accessible Routes Within the Property
- To the restaurant from lobby
- To the restaurant from accessible parking
- To the lobby from accessible parking
- To reception/check-in desk
- To concierge
- To elevators
- To pool
- To meeting room/ballroom area
- To business center
ADA PREMIER KING SUITE
Warm and welcoming, our ADA Premier King Suite is both mobility and hearing accessible. It features ADA mobility amenities including grab bar attached accessible seating, roll-in shower, lowered vanity in bathroom, and lowered shelf in closet.
Room Reservations
- The hotel’s website allows individuals with disabilities to reserve accessible guest rooms during the same hours and in the same manner as other individuals.
- Accessible guest rooms are held until all other guest rooms of the same type have been rented.
- When the accessible guest room is reserved, it is blocked and removed from all reservation systems and held for the reserving guest and guaranteed, even if the normal practice is not to guarantee.
The following features are not available:
- Van-accessible parking in the self-parking facility
- Hotels business center is not accessible due to stairs leading to the area where the business center is located. Hotel Front Desk Provides assistance to guest whom are unable to access the business center.
SPRINGBOARD HOSPITALITY. ACCESSIBILITY STATEMENT
Last Updated: December 9, 2020
This accessibility statement (“Statement”) applies to Springboard Hospitality, its subsidiaries and all of the hotels within the Springboard Hospitality Portfolio of Brands1 (collectively, “Springboard Hospitality,” “we,” or “us”). At Springboard Hospitality, we strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, your loyalty. We recognize that accessibility for all is an important issue.
Springboard Hospitality strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:
- We have built our website using standard-compliant HTML and CSS
- We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.
- We have provided consistent navigation across the website
- We have ensured that images have alternative texts and descriptive links.
Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at ada@olshotels.com or phone us at 818-905-9280. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.
For direct questions regarding ADA facilities at Chamberlain West Hollywood, please contact us info@chamberlainwesthollywood.com or phone us at 877.686.2082
