Accessibility

chamberlain header accessibility

Accessibility

For your accessibility needs

Chamberlain West Hollywood has implemented the following accessible features to make your stay at our hotel as comfortable as possible. Should you have further questions about accessibility, we would be happy to accommodate your needs and can be reached by phone or email.


The following features are available:

Accessible Rooms

  • Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width
  • Mobility and hearing accessible
  • 4 Accessible rooms available:
  • One-bedroom suite
    • King bed
    • Roll in shower
    • Grab bars
    • Roll under sink
    • Lowered bathroom fixtures
  • Executive Suite with two Queen Beds
    • 2 Queen Beds
    • Accessible bathtub
    • Grab bars 
    • Roll under sink
    • Lowered bathroom fixtures
  • Executive Suites (2 Available)
    • Queen Beds
    • Accessible bathtub
    • Grab bars
    • Roll under sink
    • Lowered bathroom fixtures

Accessible communication features in the room:

  • Visual fire alarms
  • Visual notification for doorbell/door knocker
  • Flashing light for incoming phone calls
  • Closed captioning on televisions
  • TTY for guest use
  • Outlet within four feet of a phone

Type of other accessible features in the room:

  • Accessible desk
  • Portable ADA hearing kit
  • Required clear width for door
  • Required clear width for pathway
  • Required width of route to all parts of the room
  • Required width of path to both sides of the bed (rooms with one bed) or down the middle of the beds (rooms with two beds)
  • Thermostat, switches, controls, drapery rods, closet rods at required height Lowered guestroom amenities.
  • Controls and hardware that do not require tight grasping or twisting

Accessible Public Features:

  • Accessible public entrances by ramp
  • Accessible vehicles can be accommodated
    • Sufficient width for an individual with a wheelchair to embark and disembark from a ramp.
    • Location of parking for individuals with disabilities 
  • Accessible hotel restaurant
    • Wait staff will read menu for individuals who are blind or have low vision
  • Accessible swimming pool includes pool lift
  • Accessible business center
  • Service support animals welcome
  • Braille and tactile signage for permanent rooms and spaces

Accessible Routes Within the Property

  • To the restaurant from lobby
  • To the restaurant from accessible parking
  • To the lobby from accessible parking
  • To reception/check-in desk
  • To concierge
  • To elevators
  • To pool
  • To meeting room/ballroom area
  • To business center

Room Reservations

  • The hotel’s website allows individuals with disabilities to reserve accessible guest rooms during the same hours and in the same manner as other individuals.
  • Accessible guest rooms are held until all other guest rooms of the same type have been rented.
  • When the accessible guest room is reserved, it is blocked and removed from all reservation systems and held for the reserving guest and guaranteed, even if the normal practice is not to guarantee.

The following features are not available:

  • Van-accessible parking in the self-parking facility
  • Hotels business center is not accessible due to stairs leading to the area where the business center is located. Hotel Front Desk Provides assistance to guest whom are unable to access the business center.
  • ADA Executive Queen Suite

    Perfect for short escapes and extended stays alike. Our ADA Executive Queen Suites is both mobility and hearing accessible. It features ADA mobility amenities including grab bar attached accessible seating, an accessible bathtub, lowered vanity in bathroom, and lowered shelf in closet

    Click to View Accessible Amenities

  • ADA Executive King Suite

    Warm and welcoming, our Executive King Suites is both mobility and hearing accessible. It features ADA mobility amenities including grab bar attached accessible seating, roll-in shower, lowered vanity in bathroom, and lowered shelf in closet

    Click to View Accessible Amenities

OLS HOTELS AND RESORTS. ACCESSIBILITY STATEMENT

Last Updated: June 20, 2018

This accessibility statement (“Statement”) applies to OLS Hotels and Resorts, its subsidiaries and all of the hotels within the OLS Hotels Portfolio of Brands1 (collectively, "OLS Hotels," "we," or "us"). At OLS Hotels and Resorts, we strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, your loyalty. We recognize that accessibility for all is an important issue.

1The OLS Hotels and Resorts Portfolio includes, Airtel Plaza Hotel, Banyan Harbor Resort, Chamberlain West Hollywood, Grafton on Sunset, Harbor Court Hotel, Hotel Amarano, Hotel Renew, Jackson Hole Lodge, Montrose West Hollywood, Le Parc Suite Hotel, Marin Suites, Plantation Hale Suites, Carriage House Las Vegas, Hilton Garden Inn Denver Airport, Hilton St. Louis Frontenac, Best Western El Rancho, Best Western Orlando Gateway Hotel, Sedona Rouge Hotel & Spa.

OLS Hotels and Resorts strives to maintain compliance with the World Wide Web's Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

  *   We have built our website using standard-compliant HTML and CSS

  *   We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.

  *   We have provided consistent navigation across the website

  *   We have ensured that images have alternative texts and descriptive links.

In addition, we offer rooms with accessibility features, which may be booked through olshotels.com and any of our portfolio of hotels brand websites. 

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at ada@olshotels.com or phone us at 818-905-9280.  We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

For direct questions regarding ADA facilities at Chamberlain West Hollywood, please contact us info@chamberlainwesthollywood.com or phone us at 877.686.2082

chamberlain popup get4thnight 2