FAQs

Property Details

Chamberlain West Hollywood /Los Angeles is an intimate retreat full-service All Suite Hotel that has just completed a 15-million-dollar renovation that includes 115 Perkins + Will designed suites.

Chamberlain complies with the 1990 American with Disabilities Act/ special preferences and services for disabled guests are readily available.

In house reservations
Chamberlain West Hollywood–OLS Hotels & Resorts
1000 Westmount Dr.
West Hollywood, CA 90069
(877) 660-5302
reservations@thechamberlain.com

Concierge service for dining and activities is available 24 hours. 

Check-in/Check-out

Check in time is 3pm local time. Official government issued photo identification and acceptable form(s) of payment required. Primary guest must be 18 or over to check in. Children (ages 17 or under) must be accompanied by an Adult (ages 18 or over) during the hotel stay. 

For late check-out, charges may apply. Late check-out at 1pm is no charge based on hotel availability.

Late check-out at 2pm is a $50 charge excluding taxes and fees based on hotel availability. Late check-out from 3pm is $75 based on hotel availability. 5 –6pm is a half day’s rate based on hotel availability.

Taxes

There is a 15.695% room tax that is not included in the rate and 10.25% sales tax.

Guarantee/Deposit

All reservations must be guaranteed with a valid credit card. An incidental deposit of $150 per day will be authorized upon arrival. Policies may vary during special events or for promotional rates.

Payment Methods

We accept major debit card such as, American Express, VISA, MasterCard, Discover, Diners Club, and JCB International. We do not accept cash or prepaid cards.

Cancellation/No Show

You must cancel by 24 hours prior to arrival. Rate plans vary by rate code and also may vary during special events or when using special rates. No-show fee is one night’s room and tax.

Parking

Overnight valet parking is $60 with unlimited in and out privileges. Parking on the street is only permitted for residents.

Pet Policy

$50 pet fee - Only 2 dogs are allowed in a room during your stay. The weight limit for dogs is up to 30 pounds. Dogs are not allowed in The Fitting Room Restaurant or pool area due to city health codes. Dogs must be kept in kennel/carrier when left alone in hotel room. Hotel room will not be serviced if dog is unattended and not in kennel/carrier. Please leave us your cell phone number or best number to call you at in case we need to contact you in the event there is any excessive barking or disruption to other guests. The Chamberlain is not liable or responsible for the well-being of the pet and the pet is not to be left unattended on hotel property.

Group Policy

You must book 5 rooms for 2+ nights or 10 rooms for 1+ night. Contact sales@thechamberlain.com or (310) 598-1113.

Family Plan

When staying with an adult up to 2 children under 17 years stay free when using existing bedding.

Extra Charges

-An additional person is $25 per night for anyone over 17 years of age after double occupancy. 
-Urban Amenities Fee $33.00+taxes include complimentary:

Dining

Come broaden your taste buds with the New American Cuisine at The Fitting Room. The new designed restaurant in the Chamberlain has the exclusivity that our guests can enjoy an intimate and distinctive dining room that is perfect to explore the flavors of our New American Cuisine.

In addition to our restaurant, Chamberlain West Hollywood offers exceptional rooftop dining with panoramic views of Los Angeles and the Hollywood Hills. This unique outdoor space, with its heated swimming pool and chic cabana, takes a page from Arabian Nights, creating the perfect place to unwind and dine on seasonal favorites from our room service menu.

The rooftop is open from 6:30am – 10:00pm. The Grand Cabana seats up to 15 guests and is available for rentals and private functions.

The restaurant is open daily from 7:00am – 9:00pm. Reservations are not required.*

In-Room Dining: available from 7:00am – 10:00pm 

Extended Stay

Stays 30 days or longer are tax exempt. Taxes will be taken off after the 30th day of the stay.

Special Events

We have multiple venues available. Chamberlain is perfect for small weddings, intimate cocktail receptions and small business meetings. Please contact Sales at (310) 691-7941 or sales@thechamberlain.com.

Offsite Restaurants and Lounges

Chamberlain West Hollywood is located within walking distance (less than 1 mile) of many of the finest West Hollywood and Los Angeles shops, restaurants, clubs and more. Peruse our list of nearby things to do in West Hollywood and choose two legs over four wheels when deciding how to travel. For more information including hours and directions, please contact us.

Amenities, Services, and Facilities

We want to make sure your stay at Chamberlain is as comfortable as possible. Chamberlain offers a wide array of amenities and services. Here is a list of all of the in-suite amenities:

Facilities

In addition to these amenities, Chamberlain comes equipped with all of the below services:

Meeting Facilities

Chamberlain West Hollywood has event spaces with incredible style. The following meeting facilities are available:

Boardroom

Flooded with natural light, the large and flexible 25-seat boardroom is a premier meeting space for up to 25 attendees and an adjacent outdoor patio provides options for dining al fresco or extending the boardroom space for social gatherings under Southern California’s sunny skies.

Rooftop

A stunning and serene setting boasting panoramic views of Los Angeles and a beautiful backlit swimming pool, the Chamberlain Rooftop features a spacious cabana reminiscent of Arabian Nights. This magical space is ideal for intimate gatherings for up to 80 guests. A breathtaking backdrop for photo shoots by day and evening cocktail receptions under a starlit sky.

Business Services

Our business center is available 24 hours per day. It features 2 PCs (HP Touch 9100) with 23-inch touch responsive screens and 2 Mac computers, one with a 21.5-inch screen and the other a 24-inch screen.

Spa

We have in-room spa/salon services available from outside vendors and our hotel concierge can assist with these arrangements.

Health Club/Fitness Center*

Our fitness center is open 24 hours. You will find towels, water, and fruit along with magazines. It features:

Directions

We are 13 miles away from Los Angeles Airport. From LAX, take 405 Fwy North to 10 Fwy East. On 10 Fwy East, exit at La Cienega North. Stay on La Cienega North for approximately 3 miles. Once you pass the intersection of Santa Monica Blvd. make your first left onto Holloway. Proceed 2 blocks on Holloway to Westmount Dr. and turn left onto Westmount. Our hotel is located at 1000 Westmount Dr.

We are 10 miles away from Burbank Airport. From BUR, turn right on N. Hollywood Way. Then turn right on W. Olive Ave. Olive will turn into Barham and then turn right on Cahuenga Blvd. Take 101 S to Highland and exit at Sunset Blvd. Head west and turn left on La Cienega Blvd. Then turn right on Holloway Dr. and finally turn left on Westmount Dr.

Transportation

There is a shuttle you can take that starts at $30 and above per person. It is thru a third-party company from either LAX or Burbank Airport. If you take a taxi, pricing starts at $60 and above.

Safety

All suites have a night latch, deadbolt locks, keyless electronic entry, and view ports. Suites are equipped with hard wired smoke detectors. All suites feature interior entrance.

Miscellaneous

Connecting suites of Executive King & Executive Queen are available upon request. Please contact the hotel to set this up.

We have 38 rooms with sofa beds and they are available in Executive King and one bedroom suites. Place request in the notes when booking.

Our handicapped rooms have roll-in showers with bars and fold-out benches. A ramp is available upon entering the room.