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Frequently Asked Questions

Property Details

Chamberlain West Hollywood Los Angeles is an urban, full-service hotel that opened in 2005 and was renovated in 2010 with 4 stories and 114 rooms. It was designed by David McCauley and the décor involves an eclectic mix of exquisite artifacts from a variety of genres and eras. Chamberlain complies with the 1990 American with Disabilities Act/ special preferences and services for disabled guests are readily available.

In house reservations are available Monday – Friday 9 a.m. – 5 p.m.

Chamberlain West Hollywood – OLS Hotels & Resorts

1000 Westmount Dr. West Hollywood, CA 90069

310 657 7400; guestservices@thechamberlain.com

Check-In/Check-Out

Check in begins at 3 p.m. and check out time ends at 12 p.m. If you want to request early check-in, you must notify the hotel at least 24 hours in advance or full-day room and tax will apply. For late check-out, charges may apply. Late check-out at 1pm is no charge. 2pm is a $50 charge. 3pm – 6 pm is a half day’s rate.

Taxes

There is a 15.5% room tax that is not included in the rate and 9.75% sales tax.

Guarantee / Deposit

All reservations must be guaranteed with a valid credit card. An incidental deposit of $100 per day will be authorized upon arrival. Policies may vary during special events or for promotional rates.

Payment Methods

We accept American Express, VISA, MasterCard, Discover, Diners Club and JCB International. We do not accept cash.

Cancellation/ No Show

You must cancel 24 hours prior to arrival. Rate plans vary by rate code and also may vary during special events or when using special rates. No-show fee is 1 night’s room and tax.

Parking

Overnight valet parking is $42 with unlimited in and out privileges. Hybrid vehicle parking is $32. Parking on the street is only permitted for residents.

Pet Policy

A one-time non-refundable fee of $100 + tax per stay up to 7 days will be posted to your account upon check in. Only one dog is allowed in a room during your stay. All dogs must be less than 25 pounds. Dogs are not allowed in the bistro restaurant or pool area due to city health codes. Dogs must be kept in kennel/carrier when left alone in hotel room. Hotel room will not be serviced if dog is unattended and not in kennel/carrier. Please leave us your cell phone number or best number to call you at in case we need to contact you in the event there is any excessive barking or disruption to other guests. The Chamberlain is not liable or responsible for the well-being of the pet and the pet is not to be left unattended on hotel property.

Group Policy

You must book 5 rooms for 2+ nights or 10 rooms for 1+ night.

Contact Margit Haut, Director of Sales & Marketing, at mhaut@thechamberlain.com or 310 691 7931.

Family Plan

When staying with an adult up to 2 children under 17 years stay free when using existing bedding. 

Extra Charges

Rollaway beds available for $25 per day are available in the Executive’s, Premiers and One Bedrooms only. An additional person is $25 per night for anyone over 17 years of age after double occupancy. A $23.14 daily amenity fee includes:

  • Welcome beverage
  • Standard Wi-Fi
  • Access to daily newspaper
  • Bottled water in room daily
  • Local and domestic long-distance phone calls
  • Luggage storage
  • Morning in-room coffee
  • Morning coffee in lobby
  • Private pool

Dining

Savor our exclusive culinary style. Created for the exclusive use of our guests, The Chamberlain’s sleek and intimate Bistro serves deliciously modern cuisine. Exuding the ambience of a classic French bistro, this intimate and distinctive dining room is the perfect setting in which to explore bold new twists on classic American and California fare.

Whether you gather on the outdoor garden patio for cocktails or stake your claim to a seat at the Bistro Bar for a late afternoon glass of pinot noir, the Bistro is the ideal place to enjoy a cocktail in the sophisticated elegance of The Chamberlain. 

In addition to The Bistro, The Chamberlain West Hollywood offers exceptional rooftop dining with panoramic views of Los Angeles and the Hollywood Hills. This unique outdoor space, with its heated swimming pool and chic cabana, takes a page from Arabian Nights, creating the perfect place to unwind and dine on seasonal favorites from our room service menu.

The rooftop is open seasonally Wednesday through Sunday, noon to 8:30 p.m. The cabana seats up to 15 guests and is available for rentals and private functions. 

Bistro & Bistro Bar (open daily). Reservations are not required.

Breakfast: 6:30am - 2pm, Lunch: 11am - 5pm, Dinner: 5pm - 11pm, Cocktails: 7am - 11pm, In Room Dining: available 24 hours

Extended Stay

Stays 30 days or longer are tax exempt. Taxes will be taken off after the 30th day of the stay.

Special Events

We have multiple venues available. Chamberlain is perfect for small weddings, intimate cocktail receptions and small business meetings. Contact Lizette, Sales & Catering Coordinator, at 310 691 7938.

Off Site Restaurants and Lounges

Chamberlain West Hollywood is located within walking distance (less than 1 mile) of many of the finest West Hollywood and Los Angeles shops, restaurants, clubs and more. Peruse our list of nearby things to do in West Hollywood and choose two legs over four wheels when deciding how to travel. For more information including hours and directions, please contact us.

Amenities, Services and Facilities

We want to make sure your stay at Chamberlain as comfortable as possible. Chamberlain offers a wide array of amenities and services. Here is a list of all of the in-suite amenities:

  • Complimentary Wi-Fi
  • Two 42-inch LCD HD TVs
  • Cable TV/movies on demand
  • DVD/CD player
  • iHome clock radio/docking station
  • Cozy fireplace
  • Private balcony
  • Minibar with refrigerator
  • Designer bath and body care products
  • Hair dryer
  • Two-line cordless phone with voicemail
  • In-suite safe sized to fit laptop computers
  • Premium Sferra high-thread-count bed linens
  • Complimentary cribs available on request

Room Amenities:

  • 2 line cordless speakerphones
  • 42-inch flat screen TV
  • Air conditioning
  • iHome docking stations
  • CD/DVD players
  • Dataport
  • Designers hair and body products
  • Down comforters and pillows
  • Hair dryer
  • HBO, CNN, CNBC, ESPN, DISNEY
  • High speed internet access – fee $10.95 per 24 hours
  • Iron and ironing board
  • Italian linens and bathrobes
  • Makeup mirror
  • Minibar refrigerators in all rooms
  • Private voicemail
  • Rollaway – $25 additional

Facilities:

  • 114 oversized suites designed by David McCauley
  • Complimentary Wi-Fi in all suites and public areas
  • Bistro restaurant and bar, exclusively for guests
  • 24-hour fitness center complete with cardiovascular and weight resistance equipment
  • Boardroom with seating for up to 25 persons (504 square feet)
  • On-site underground secure valet parking available
  • Complimentary house car drop-offs within a 3-mile radius of the hotel
  • On-site ATM
  • 24-hour business center featuring an assortment of tech tools including PCs, Macs and a printer
  • Rooftop with heated pool and striking city views
  • ADA suites and designated parking

In addition to these amenities, Chamberlain comes equipped with all of the below services:

  • Dry cleaning and laundry service
  • Meeting planning
  • Multilingual staff
  • Valet parking
  • Complimentary house car drop-offs within a 3-mile radius of the hotel
  • Twice a day maid service
  • Concierge service
  • Personalized wakeup
  • Business Center
  • 24-hour fitness center
  • Hotel shuttle 3MI
  • Turn Down
  • Faxing
  • Newspaper
  • Copy service
  • Heated rooftop pool open 7am – 11pm year-round 

Meeting Facilities:

Chamberlain West Hollywood has event spaces with an "Oh Wow" style. We have the following meeting facilities available:

Boardroom

Flooded with natural light, the large and flexible 25-seat boardroom is a premier meeting space for up to 25 attendees and an adjacent outdoor patio provides options for dining al fresco or extending the boardroom space for social gatherings under Southern California’s sunny skies.

Rooftop

A stunning and serene setting boasting panoramic views of Los Angeles and a beautiful backlit swimming pool, the Chamberlain Rooftop features a spacious cabana reminiscent of Arabian Nights. This magical space is ideal for intimate gatherings for up to 80 guests. A breathtaking backdrop for photo shoots by day and evening cocktail receptions under a star-lit sky.

The Bistro

The stylish Bistro & Bar is an eclectic atmosphere for private dining and events. Accommodating up to 35 guests inside, and 30 guests on the adjoining exterior patio, this beautiful space recalls a classic style of a Parisian bistro. 

Please contact Lizette Arias, Sales Manager, at 310 691 7938 or larias@thechamberlain.com

Business Services

Our business center is available 24 hours per day. It features 2 PC’s (HP Touch 9100) with 23-inch touch responsive screens and 2 Mac computers, one with a 21.5-inch screen and the other a 24-inch screen.

Spa

We have in-room spa/salon services available from outside vendors and our hotel concierge can assist with these arrangements.

Health Club/ Fitness Center

Our fitness center is open 24 hours. You will find towels, water and fruit along with magazines. It features:

  • 2 Life Fitness Treadmills
  • 1 Life Fitness Elliptical
  • 1 Life Fitness Free Weight System
  • 1 Life Fitness Bench Press
  • Loose Weights
  • Cowbell
  • Medicine balls

Directions

We are 13 miles away from Los Angeles Airport. From LAX, take 405 Fwy North to 10 Fwy East. On 10 Fwy East, exit at La Cienega North. Stay on La Cienega North for approximately 3 miles. Once you pass the intersection of Santa Monica Blvd. make your first left onto Holloway. Proceed 2 blocks on Holloway to Westmount Dr. and turn left onto Westmount. Our hotel is located at 1000 Westmount Dr.

We are 10 miles away from Burbank Airport. From BUR, turn right on N. Hollywood Way. Then turn right on W. Olive Ave. Olive will turn into Barham and then turn right on Cahuenga Blvd. Take 101 S to Highland and exit at Sunset Blvd. Head west and turn left on La Cienega Blvd. Then turn right on Holloway Dr. and finally turn left on Westmount Dr.

Transportation

There is a shuttle you can take that is about $30 per person through an outside company from either LAX or Burbank Airport. If you take a taxi it will cost anywhere from $45 to $75.

Safety

All suites have a night latch, dead-bolt locks, keyless electronic entry and view ports. Suites are equipped with hard wired smoke detectors. All suites feature interior entrance.

Miscellaneous

Connecting suites of Executive King & Executive Queen are available upon request. Please contact the hotel to set this up. 

We have 38 rooms with sofa beds and they are available in Executive King and one bedroom suites. Place request in the notes when booking.

Our handicapped rooms have roll-in showers with bars and fold-out benches. A ramp is available upon entering the room.

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